IT / IS Department’s role is to provide technical support for the organization as a whole. Although we know that only this is a difficult task, the business model of today’s demands from IT / IS not only for customer support, but also agree on technology to meet the needs of business organizations. Understanding the business unit goals and translating them to quickly and accurately in the IT priorities is needed today. Just as critical is the ability to effectively communicate IT planning and execution of data in such a way that is useful for management of business units. The increasing complexity of IT / IS, frequent changes in technology that have taken place, and its continued impact on the organization, have effective management of critical IT functions for most organizations. Managers are constantly looking for ways to use IT / IS more efficient, and to identify uses that generate higher value added. At the same time, they must ensure the effective integration and return on investment in order to achieve organizational goals and gain a competitive advantage.

So how does performance management team to assess how well the organization of IT / IS linked to the objectives of the organization? To answer this, first let’s look at the different vehicles for the harmonization and performance measurements. Performance Management IT system uses the following vehicles to generate reports that help organizations understand how well they achieve their goal of business:

* Service Level Agreement
* Performance-based contracts
* Products & Services Catalogs

Performance Based Contracting (PBC) and the effectiveness of the acquisition (PBA) are the methods of structuring the acquisition of all aspedcts around the goals and desired outcomes rather than process, in which the work must be performed. Performance-based contracts are predefined by agreement between the users, organizations and external service providers.